quality assurance

Pioneer is revolutionizing the customer experience in the cleaning industry. We put a face in front of each account, each building and each customer. We don’t just say we inspect our properties, we show you how we do it, when we do it and we invite you to do it with us. The service industry is about consistency. We consistently perform, evaluate and improve our services so that occupants, managers and owners are 100% satisfied.

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Our Quality Assurance Program is truly customized for each service location. Below are the fundamentals to achieving high levels of success:

  • Personalized site visits at least every 30 days.
  • Detailed evaluation of common area space based on APPA principles and contract scope of work.
  • Comments and feedback from customers and building occupants (tenants) regarding the cleanliness within their space.
  • Same-day E-Reports
  • Work-Order completion within 24 hours
  • Availability 24/7 to respond to requests or issues.

We care about the experience that you, the client, have when you enter a facility we clean. We take it personally and we pride ourselves on a job well-done. You never get a second chance to make a first impression. Pioneer’s goal: make an impression that lasts.

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“Pioneer Building Services provides unparalleled janitorial services. Their Quality Assurance Program keeps their staff in contact with the tenant as well as with building management in order to provide a more direct means of communication and expedited services”

Vice-President, Investment Properties, Inc.